Privacy Policy

1. Who We Are

Silver Vitalis LLC is a Florida limited liability company.

Mailing address: 7901 4th St N Ste 33113, St Petersburg, FL 33702, USA
Email: notify@silvervit.com

For privacy-related questions or requests, contact us using the email above.

2. Personal Information We Collect

We may collect the following information, depending on how you use the Site:

• Order and contact information: your name, email address, shipping and billing addresses, telephone number if provided, and the products you order.
• Transaction details: items purchased, amounts paid, order status, transaction identifiers, and limited payment-related information received from our payment processor, such as payment status or the last four digits of a card when provided. Payment-card details entered in hosted checkout are handled by Stripe.
• Communications: messages, questions, return requests, and information you send to customer support.
• Technical and usage information: IP address, browser and device details, referring pages, approximate location inferred from IP address, site interactions, and security or diagnostic logs, to the extent collected by the Site and its service providers.
• Cookie and similar-technology information: identifiers or preferences used for essential site functions, such as keeping your shopping cart and secure sessions working.

Please do not send medical records, government identification numbers, or other sensitive personal information unless we specifically request it for a legitimate reason.

3. How We Use Information

We use personal information to:

• Accept and process orders and payments; arrange shipping; and manage returns and refunds.
• Send transactional messages such as order confirmations, shipping information, and important service updates.
• Respond to questions and provide customer support.
• Maintain, troubleshoot, and secure the Site and our business systems, including fraud prevention.
• Maintain appropriate accounting, tax, and transaction records and comply with legal obligations.
• Improve the Site and our service based on direct customer feedback and order or support records.
• Send optional marketing communications only when permitted by applicable law and, where required, with your consent. Transactional order messages are not marketing subscriptions.

4. Payments and Service Providers

We use Stripe to process online payments. When you pay through Stripe Checkout, your payment information is submitted to Stripe under its own privacy practices. We receive information needed to confirm and administer your order; we do not need to receive your complete card number to fulfill it.

We may share information needed to operate the Site with providers that perform services for us, including website hosting and commerce infrastructure, order administration, email delivery, business email, fraud prevention, and shipping carriers. We use Lovable Cloud to host the Site, store order and contact information, and provide administrator authentication. Transactional notifications are sent through Lovable's managed email service; customer correspondence, including messages you send to or receive from notify@silvervit.com, is handled through our business email service, Zoho Mail. The Site loads fonts from Google Fonts, which receives the technical information needed to serve those requests.

We share only information reasonably necessary for these services. We may also disclose information if required by law, to protect rights and security, or in connection with a legitimate business reorganization or sale, subject to applicable law.

5. Cookies and Similar Technologies

The Site uses browser local storage to retain shopping-cart contents and administrator sign-in sessions. Stripe and our hosting and authentication providers may use cookies or similar technologies for checkout, security, and service operation. Technical errors may be recorded in diagnostic logs to help maintain the Site. We do not currently use external advertising or visitor-analytics tracking tools, such as Google Analytics, Meta Pixel, or Google Ads. If that changes, we will update this Policy.

You can control many cookies through your browser settings. Restricting essential cookies may affect some Site features. Where applicable law requires an additional consent or opt-out choice, we will provide the relevant mechanism.

6. How Long We Keep Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described above, including fulfilling orders, serving customers, meeting tax and accounting obligations, resolving disputes, and complying with applicable legal requirements. Retention periods differ by record type. You may contact notify@silvervit.com to request access to, correction of, or deletion of your personal information, subject to exceptions provided by law, including records we must retain for transactions, taxes, or legal compliance.

7. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, transmission, or storage system can be guaranteed completely secure.

8. Your Privacy Choices and Rights

You may contact notify@silvervit.com to ask about personal information we hold concerning you or to request correction, deletion, or other action. We will consider and respond to requests as required by applicable law, subject to identity verification and lawful exceptions, including records we must keep for transactions, taxes, or legal compliance.

Depending on your state of residence and whether the relevant law applies to our business, you may have additional privacy rights, including access, correction, deletion, portability, or the ability to opt out of certain uses of personal information. We will honor applicable rights and provide legally required processes if and when relevant.

You can unsubscribe from optional promotional emails using the instructions in those messages or by contacting us. Where permitted by law, we may still send nonmarketing messages necessary to administer orders and respond to your requests. Unsubscribing through the Unsubscribe link currently stops SilverVit emails to that address, including order confirmations and shipping updates. You can restore notifications by opening an earlier SilverVit email, clicking its Unsubscribe link, and following the options to resubscribe. If you need help with your order or cannot find an earlier email, contact notify@silvervit.com.

9. Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly solicit personal information from children under 13 through the Site. If you believe a child has provided us with personal information, contact us so that we can review the situation and take appropriate action.

10. Processing Locations

Our business is based in the United States. Providers assisting with Site operations may process information in the United States or other jurisdictions where they or their infrastructure operate, subject to applicable law.

11. Third-Party Websites

The Site may link to other websites or services, including payment-related services. Their privacy policies and practices are separate from ours. We encourage you to review those policies when visiting third-party services.

12. Updates to This Policy

We may update this Privacy Policy as our practices, services, or applicable laws change. We will post the updated version with a new "Last updated" date and provide additional notice when required by law.

13. Contact Us

Silver Vitalis LLC
7901 4th St N Ste 33113
St Petersburg, FL 33702, USA
notify@silvervit.com