Shipping Policy

1. Where We Ship

We currently ship to the 48 contiguous U.S. states and Washington, DC. At this time, we do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, international addresses, or APO/FPO/DPO addresses.

2. Shipping Cost

Standard shipping is free on all eligible orders. No minimum purchase is required. Any available delivery options and applicable charges, if any, will be shown clearly before payment. We will not add an undisclosed shipping charge after checkout.

3. Order Processing and Dispatch

We ship orders on the next business day after payment is confirmed and the order is complete, including accurate shipping information. Business days are Monday through Friday, excluding U.S. federal holidays. For example, an order confirmed on Friday is normally dispatched on Monday, unless Monday is a holiday.

Dispatch means the package has been handed to the shipping carrier, not merely that a shipping label has been created. The next-business-day commitment applies to dispatch, not delivery. Carrier transit time is additional.

If we anticipate that we cannot meet the stated dispatch timeframe, we will notify you and offer the delay, cancellation, and refund options required by applicable law, as described below.

4. Delivery and Tracking

Delivery time depends on the destination, carrier, and conditions beyond our control. Any delivery estimate we provide is an estimate unless expressly stated otherwise. If tracking is available, we will send it after the carrier information is created or the package is dispatched, as appropriate.

Once a package is in transit, carrier updates may take time to appear. For help with a delayed or missing package, contact notify@silvervit.com and include your order number.

5. Shipping Delays and Cancellations

We follow applicable federal rules for online merchandise orders. If we cannot ship within the next-business-day dispatch timeframe promised above, we will notify you within the legally required time and offer you a chance to agree to a revised shipment date or cancel for a prompt refund, as required by law. Refunds for cancelled unshipped orders are subject to the applicable statutory refund deadlines; they are not contingent on return or inspection of merchandise.

If an item becomes unavailable or we cannot fulfill your order, we will contact you and offer a cancellation and refund where applicable.

6. Incorrect Addresses and Delivery Problems

Please review your shipping address before completing checkout. If you notice a mistake, email us as soon as possible at notify@silvervit.com. We will try to correct it before shipment, but we cannot guarantee changes after an order has entered fulfillment.

If a package arrives damaged, is missing items, or does not match your order, contact us with your order number and photos where available. We will review the issue and provide an appropriate remedy consistent with applicable law and our Return & Refund Policy.

7. Contact

Silver Vitalis LLC
notify@silvervit.com
7901 4th St N Ste 33113, St Petersburg, FL 33702, USA