Return & Refund Policy

1. Return Window

You may request a return of an eligible product within 30 calendar days after delivery of your order.

2. Eligible Returns

To qualify for a standard return, the product must be:

• Unopened and unused, with its original seal intact, if sealed;
• In its original packaging and in a condition suitable for return; and
• Accompanied by an order number or other proof of purchase from silvervit.com.

Because these are personal-use supplement products, opened or used products are not eligible for a standard change-of-mind return, except where applicable law provides otherwise or where the item was damaged, defective, or sent incorrectly.

3. How to Request a Return

1. Email notify@silvervit.com within the 30-day return window.
2. Include your order number, the product you wish to return, and a brief explanation of your request.
3. Wait for our confirmation and return instructions before sending anything.
4. If approved, send the eligible product to the return address we provide privately by email.

Please do not ship a return without first contacting us. We do not publish our fulfillment or return address on the Site. The address and instructions are supplied after the return is reviewed and approved.

4. Return Shipping Costs

For a standard return of an unopened product because you changed your mind, the customer pays for return shipping. If we sent the wrong item or the item arrived damaged or defective, we will provide an appropriate remedy and cover reasonable return-shipping costs when a return is required. We recommend using a trackable shipping service for customer-arranged returns.

5. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, contains the wrong product, or appears defective, contact notify@silvervit.com as soon as reasonably possible. Include your order number, a description of the issue, and photographs if available. We will review the situation and, where appropriate, arrange a replacement, refund, or another legally required remedy. Do not discard packaging or the product until we have had a reasonable opportunity to review the issue, unless keeping it would create a safety concern.

The unopened-product requirement for standard change-of-mind returns does not limit your rights regarding goods that are defective, damaged, misdescribed, or otherwise covered by applicable law.

6. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the return is approved for a refund. Approved refunds are issued to the original payment method. We refund the eligible product amount and any applicable tax attributable to it; standard outgoing shipping is free.

We inspect returned products promptly. Once we receive, inspect, and accept an eligible return, we initiate the refund to the original payment method within 7 business days after acceptance. We will not unreasonably delay inspection or acceptance. If an earlier or different refund deadline applies under law, that deadline controls. Your bank or payment provider may take additional time to display the credit after we initiate it.

For credit-card returns, we transmit the refund credit within the timeframe required by applicable law, including the federal requirement to transmit the credit within seven business days after accepting the return. For cancelled or unshipped orders, applicable cancellation/refund rules apply independently of this return-inspection process.

7. Exchanges

We do not currently offer a routine exchange program for change-of-mind purchases. If you need a different product format, contact us to discuss an eligible return and place a new order. Issues with incorrect or defective products will be handled separately as described above.

8. Refunds for Unshipped or Cancelled Orders

If we cancel an order we cannot fulfill, or if an eligible cancellation is required under applicable shipping rules, we will issue the applicable refund promptly and within any deadline required by law. Contact us before shipment if you need to request a cancellation; we will confirm whether the order can still be stopped.

9. Contact Us

For return authorizations, order issues, or refund questions:

Silver Vitalis LLC
Email: notify@silvervit.com
Business mailing address: 7901 4th St N Ste 33113, St Petersburg, FL 33702, USA

Do not send returned merchandise to the business mailing address unless we specifically instruct you to do so.